Cancellation, Return & Refund Policy
Leewaa Ventures LLP
Table of Contents
Quick Summary (Simple)
We want to make our policy simple and transparent. Here is a quick overview:
- Order Confirmation: After full payment, your order is confirmed and will be delivered.
- Cancellation: Allowed only if delivery is not completed within 15 days from your payment date.
- Conditional Return: Once delivered, products are covered under a 7-day conditional return policy (outlined in Section E).
- Damaged/Defective Goods: If your product arrives damaged or defective, contact Leewaa Customer Care immediately. Our service team will inspect and decide on repair or replacement.
- No General Refunds: Refunds are not offered except where legally applicable.
Order Confirmation & Delivery
Your order becomes final and confirmed once full payment is received by the company.
Leewaa Ventures LLP will process and deliver the product to the address shared by you at checkout.
Delivery is normally completed within 15 (fifteen) days from the date of full payment. Delivery time may vary due to location, logistics, and product availability, but we will make reasonable efforts to deliver within this timeline.
Cancellation Policy
Cancellation is not allowed after payment as a standard rule (please refer to Clause E).
Only Exception
You may cancel only if the product is NOT delivered within 15 days from the payment date (subject to force majeure events like natural disasters, strikes, or regional lockdowns etc.).
To request cancellation under this exception, you must contact Customer Care or email us with:
- Order ID
- Transaction / payment reference
- Registered phone number
No cancellation will be accepted for any other reason.
Transit Damage / Defect Policy (After Delivery)
Immediate Actions Required:
- Please check the outer box/packaging at the time of delivery. If the package appears torn, crushed, wet, or tampered with, inform delivery personnel and contact Leewaa Customer Care within 24 hours of delivery.
- Customers must provide a continuous unboxing video and clear high-resolution photos within 24 hours of delivery or Leewaa’s technician visit for installation to claim transit damage.
If the product is received damaged, non-functional, or defective, you must contact Leewaa Customer Care immediately upon delivery.
Leewaa’s authorized service centre will inspect the product and decide whether the issue will be resolved through:
Resolution will be based on warranty terms and technical evaluation. Leewaa’s decision on repair vs. replacement will be final.
Return / Refund Policy
For Return: Call the company and obtain confirmation through WhatsApp before returning the product.
Returns are acceptable ONLY in cases of:
- Failure to operate as per written product specifications in the company brochure and/or marketing campaigns/materials.
- Verified manufacturing defects.
- Confirmed transit damage that has been evaluated and verified by Leewaa’s Technical team.
Returns/refunds are NOT allowed for any other reason, including but not limited to:
Contact Support
When reaching out, please share:
Reverse Logistics & Shipping Costs
Leewaa’s logistics partner will contact the customer to arrange a pickup, or we may request that you dispatch the product back to us.
If you are asked to dispatch the product, the carrier charges (as per the carrier bill) will be refunded to you by Leewaa.
Refund Timeline & Process
Once a refund is approved (only under Policy C or E), the full order value will be refunded.
Refund Methods & Conditions:
- Refunds are made only to the original payment method used at checkout.
- No cash or cheque refunds are possible under any circumstances.
- Payment gateway charges, if any, shall be deducted from the refund amount.
Refund Timeline: Refunds will be initiated within 5–7 business days after receipt of the product and completion of the inspection and approval of the returned item.